Responsible gambling

Responsible Gambling at Bgo Casino 

At Bgo Casino, we take responsible gaming very seriously. We want to ensure that our players enjoy their experience with us while maintaining a safe and controlled environment for everyone.

Self-Exclusion

If you feel like your gaming habits are getting out of control or you'd rather not play anymore, please do not hesitate to reach out to us via email. We can arrange permanent self-exclusion from our website and mobile app for a minimum period of 6 months. Please note that this measure is irreversible.

Deposit Limits

You have the option to set daily, weekly or monthly deposit limits on your account. To do so:

1. Log in to your Bgo Casino account.
2. Click on 'My Account' located at the top right-hand corner of our website.
3. Navigate to the 'Responsible Gaming' section and select 'Deposit Limits'.

Time-Outs

You can also take a temporary break from gaming by activating a time-out on your account:

1. Follow the same steps as above for Deposit Limits (steps 1-2).
2. Choose a preferred time frame for your time-out.

Please note that during this period, you will not be able to access any of our games or services until the end of your chosen self-exclusion period.

Responsible Gaming Tools

In addition to Self-Exclusion and Deposit Limits, we provide several other tools designed to help you control your gaming experience:

1. Reality Check: You can configure reality checks on our website and mobile app to remind you how much time and money you've spent playing.
2. CashOut Requests: If you're experiencing difficulties managing your funds or controlling the pace of gameplay, please get in touch with us for assistance.
3. Balance Alerts: Set up alerts that will notify you when a balance falls below a certain level.

Support Organizations

We care about our customers' well-being and encourage you to seek help if needed:

1. GambleAware
2. BeGambleAware UK

Additional Resources

• Visit our website for the latest information on responsible gaming.
• Explore the 'Responsible Gaming' section of your account where you can access all these tools and more.

Bgo Casino is committed to providing a fair, secure environment that prioritizes player well-being. We will continue working towards this goal with constant updates to our Responsible Gambling features, ensuring you have a positive experience on our platform.